situs rajamasPrivacy Policy

This page describes what we collect when you use situs rajamas and how we keep that data protected. When you register an account, deposit funds, or place wagers on our platform, we gather personal information — your name, email, date of birth, address, and payment details. We treat this data as sensitive and apply encryption, access controls, and secure storage to prevent unauthorised access.

We at situs rajamas do not sell your personal information to third parties or use it for marketing beyond service-related notifications. We share your data only where required by law, where necessary to process your payments or settle disputes, or where you explicitly consent. Our privacy commitments apply across all access methods — web browser, mobile web, and our Android app all share the same data-protection standards.

This policy outlines what information we collect, how we use it, how long we retain it, and what rights you have over your data. If you have questions about our data practices, you can contact our support team, and we will explain our policy in English or Indonesian.

What data we collect on situs rajamas

We collect information in several categories. First, during account registration, we collect your full name, email address, date of birth, phone number, and home address. Second, we collect identity verification data — scans or photos of your government-issued ID and proof of address (utility bill, lease agreement, or government correspondence). Third, we collect payment information — the bank or e-wallet details you use to deposit and withdraw.

Fourth, we collect behavioural data — your login times, wager history, game selections, and IP address. This data helps us detect fraud, prevent account abuse, and understand usage patterns. Fifth, we collect communications — emails or chat transcripts from customer support interactions. We retain these to handle disputes and improve our support quality.

We do not collect data beyond what is necessary to provide our service and comply with our compliance obligations. We do not track your device microphone, camera, or location (unless you grant permission via your device settings). We do not install cookies that track you across unrelated websites — our cookies are used only within situs rajamas to maintain your session and remember your preferences.

How we use your data on our platform

We use your personal data for the following purposes: to create and maintain your account; to verify your identity and compliance with our Know-Your-Customer procedures; to process your deposits and withdrawals; to settle your wagers according to game rules; to detect and prevent fraud or abuse; to respond to your support requests; and to comply with legal obligations.

We do not use your data to send you marketing emails or promotional messages unless you explicitly consent to receive them. We do send transactional emails — account confirmations, deposit receipts, withdrawal notifications, and support responses. These are sent automatically and are part of our core service, not marketing.

Data storage and third-party processors

We store your data on secure servers located in data centres across Southeast Asia and potentially outside your home jurisdiction. Our servers use encryption at rest — your data is encrypted when stored, not just in transit. We use industry-standard SSL/TLS protocols for all data transmission, so information moving between your device and our servers is encrypted.

We engage third-party processors to help us operate situs rajamas. Our payment processor handles bank and e-wallet transactions but does not store your full account numbers — they use tokenised references. Our identity-verification provider processes your government ID and proof of address for KYC compliance but does not retain this data beyond the verification window. Our email provider handles transactional emails but does not access your account balance or wager history.

All third-party processors sign data-protection agreements with us that commit them to the same security and confidentiality standards we follow. They are not permitted to use your data for their own marketing or commercial purposes.

Your rights regarding your data on situs rajamas

You have the right to access your personal data. You can view your account information, verify your identity documents, and download your transaction history from your account settings. You have the right to correct inaccurate data — if your address is wrong or your email needs updating, contact our support team and we will make the change.

You have the right to request deletion of your data, subject to legal exceptions. If your account is closed and you request deletion, we will remove your personal information after we complete any outstanding disputes or comply with mandatory retention periods. However, we may retain anonymised or aggregated data for analytical purposes.

You have the right to object to specific uses of your data. For example, you can opt out of behavioural analytics or request that we do not share your data with third-party processors (though this may limit our ability to provide certain services). Contact our support team to exercise these rights, and we will respond to your request within a reasonable timeframe.

Cookies and tracking on our platform

Our situs rajamas platform uses cookies to maintain your session, remember your login state, and store your language preference. These are essential cookies — the platform will not function without them. We do not use tracking cookies that follow you across unrelated websites or sell cookie data to advertisers.

You can disable non-essential cookies via your browser settings, though this may affect your experience on situs rajamas. Our cookies expire after a set period of inactivity, so your session is not maintained indefinitely. We do not use third-party analytics services like Google Analytics on our platform — we analyse usage data internally only.

We at situs rajamas keep your personal data protected through encryption, access controls, and transparent policies. We do not monetise your data, and we share it only where necessary to operate our service.

Data retention and account closure

We retain your personal data for as long as your account is active. After you close your account on situs rajamas, we retain your identity documents and transaction history for a retention period required by our compliance obligations — typically several years. We retain this data even after your account is deleted to prevent fraud, comply with legal holds, and resolve any outstanding disputes.

After the retention period expires, we delete your personal data from our active systems. However, we may retain anonymised or aggregated data indefinitely for analytical and statistical purposes. Your name, address, and payment details will be permanently removed, but demographic patterns or usage statistics (which do not identify you) may be kept.

Children and vulnerable users

situs rajamas is not intended for users below the age of majority in their jurisdiction. We do not knowingly collect data from minors. If we discover that a user is a minor, we will close their account and withhold any balance pending investigation. Parents or guardians who believe a minor has created an account should contact our support team immediately.

Contact us about privacy on our platform

If you have questions about our privacy practices, wish to exercise your data rights, or want to report a data-security concern on situs rajamas, contact our support team via in-app chat, email, or contact form. We respond to privacy inquiries in English and Indonesian. We do not publish a fixed response-time guarantee, but we prioritise data-security issues and process them promptly.

We may update this privacy policy at any time to reflect changes in our practices or legal requirements. Material updates will be communicated to you via email or in-app notification. Your continued use of situs rajamas after any update constitutes your acceptance of the revised policy. If you disagree with an update, you may close your account and request deletion of your data.